Refund / Cancellation Policy

Our Refund / Cancellation Policy is designed to be straightforward. If you have submitted an enquiry and later decide not to proceed, reply to our email or contact hello@zagatala.shop and we will close the request. If an order is confirmed separately and you wish to cancel, contact us as soon as possible so we can advise based on dispatch

status. Where returns are eligible, items should be unused, in original condition, and packaged securely. Return instructions and the appropriate address will be provided in our reply. After we receive and inspect a return, we will process an applicable refund to the original payment method within a reasonable timeframe. We do not make unclear

promises: eligibility depends on item condition and timing, and we will explain the outcome in plain language. We keep language grounded and specific: what an item is for, how it fits a routine, and what you can reasonably expect. If you prefer, you can bookmark pages and return later; the site is built to feel steady rather than urgent.